Eversource Connected Solutions EV FAQ

When will I receive my incentive?

Your enrollment incentive will be sent to you via mail 4-6 weeks after your enrollment is confirmed. Yearly incentive payments will be mailed to you at the end of this year and the next two years.

Will adjustments affect my charging speed?

During an adjustment your EV will charge more slowly. However, if you need to charge more quickly you can opt out of the adjustment at any time by adjusting your charger back to its normal settings.

How will I be notified of adjustments?

Depending on your EV charger provider, you will receive notification the day before an adjustment via email and EV charger mobile app where available. The notification will give you details on the timing and duration of the adjustment. If an emergency event is called, you will receive an email notification the day of the event.

Where can I find the Program Rules?

Program Rules

Event Timing

Events can be called between 2 pm – 7 pm from June through September 30th. Events will last 2 or 3 hours and usually occur from 4 pm to 7pm. Events will not be called during severe storms. You may opt out of a Demand Response event at any time.

Event Type

This is a Demand Response program that will lower the rate of charge of your EV Charger during event times. This is not a Time-of-Use (TOU) or Scheduled Charge program so there is no incentive for charging during off-peak hours.

Charging Speed

During Demand Response events, your EV charger will be slowed down to no less than 1.8 kW (equivalent to plugging into a wall outlet) to reduce load on the electric grid.

Notifications

Depending on your EV charger provider, you may receive day ahead notification for events that are called, with the exception of emergency events.

Emergency Events

During conditions of especially heavy load on the grid, Eversource may call an emergency event. Emergency events will provide notification same-day or at the time of the event depending on your EV charger provider, and EV charging may either be slowed to 1.8 kW or completely paused for the duration of the event. Emergency events will be called no more than once per month.

Which EV chargers qualify for the program?

To participate, you must be an Eversource electric customer in Connecticut with a Level II ChargePoint Home charger that is Wi-Fi enabled. Please see the chart below for eligible charging equipment. Your charger must be installed and activated with Wi-Fi connectivity prior to enrollment. Eligible model numbers are below:

Manufacturer

Model Name

Power Input

Indoor/Outdoor

ChargePoint

CPH50

Plug In/Hardwired

Indoor/Outdoor

ChargePoint

CPH25

Plug In/Hardwired

Indoor/Outdoor

ChargePoint

CPH18

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 48

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 40

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 32

Plug In/Hardwired

Indoor/Outdoor

SolarEdge

SE-EV-KIT-25J40-1

Plug In/Hardwired

Indoor/Outdoor

How can I find out more about eligible chargers?
How do I unenroll from the program?

If you would like to unenroll from ConnectedSolutions EV, please send an email to eversource@energyhub.com.

Who can I contact with other questions about the program?

Please reach out to eversource@energyhub.com with any additional questions.

How will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  1. You are an Eversource residential or small business electric customer.

  2. You are not served by Cape Light Compact for energy efficiency services.

  3. You have an installed, eligible connected EV charger.