CPS FlexEV℠ Rewards Programs FAQ

FlexEV Rewards is a collection of programs offered by CPS Energy designed to help EV owners save money while charging at home. Programs available include:

• FlexEV Smart Rewards

• FlexEV Off-Peak Rewards

• With FlexEV Smart Rewards, you can earn $250 for signing up and agreeing to CPS Energy making brief adjustments to your level 2 charger’s energy use during periods of increased electric demand.

• Earn $5 each month you remain enrolled.

• Adjustment events can occur on weekdays between 2:00 p.m. and 9:00 p.m., up to a maximum of 15 events per month. You will be notified in advance of an event via your charger’s app.

• You can opt-out of an event at any time by adjusting your charger back to its normal settings.

• With FlexEV Off-Peak Rewards, you earn $125 for choosing to charge outside of peak hours and sharing your charger’s usage data with CPS Energy.

• Earn $10 each month you do not charge more than two times during on-peak hours of 4:00 p.m. and 9:00 p.m. Monday through Friday. Excluding Holidays.

No problem. We understand situations may happen where you are unable to adhere to the event. As long as you charge no more than twice during on-peak hours, you will be eligible for your rebate that month.

Yes! We understand situations may happen where you are unable to adhere to the events every now and then. We just ask you participate when you can.

Rewards are paid in the form of bill credits on your CPS Energy utility bill.

You will receive your sign-up enrollment reward bill credit 6-8 weeks after you are accepted into the program.

See the chart below for eligible charging equipment. Your charger must be installed and activated with internet Wi-Fi connectivity prior to enrollment.

Note: All sub-models of the CPH50 are eligible including all plug types, connector types and hardwire/plug-in.

For more information about the charging equipment list above, please visit the manufacturers’ websites:

• ChargePoint Home Chargers

• ChargePoint Installation Process

• Enel X Home Chargers

• Enel X Installation Process

For now, customers should use the EV JuiceNet and NOT the JuicePass app to continue participating in FlexEV Rewards programs. In September 2023, customers will receive a notification to migrate to the new JuicePass application and should switch to the JuicePass application at that time.

No. Customers can only be enrolled in one program at a time but can switch between the Smart Rewards and Off-Peak Rewards programs by contacting customer support at cps@energyhub.com.

If a customer changes programs, they are only eligible for a single up-front enrollment rebate. Customers changing programs will be eligible for the ongoing monthly rebates for their currently enrolled program.

Send an email to cps@energyhub.com requesting to end your participation in the program.

Email support at cps@energyhub.com or call 210-963-8913.

You are not eligible for the FlexEV Smart Rewards or FlexEV Off-Peak Rewards programs at this time. As chargers from other manufacturers become eligible we will add them to the list.