Austin Power Partner EV Program FAQ

1. What is Austin Energy’s Power Partner℠ EV program?
  • Austin Energy’s Power Partner℠ EV program enhances power grid reliability for the community during peak hours, which occur when energy use dramatically increases, typically on days of extreme heat. In exchange for allowing Austin Energy to periodically delay or slow charging, eligible participants receive upfront and recurring incentives.

  • With the EV program, you earn a $50 bill credit for enrolling your qualifying Level 2 charger and agreeing to let Austin Energy make minor adjustments to your charger’s energy use during periods of increased electric demand.

  • Earn an annual $25 bill credit at the end of each year you remain enrolled.

  • Power Partner events typically occur June 1 - September 30. Events last up to 4 hours between 2-7 p.m., excluding ERCOT emergencies. A maximum of 15 Power Partner events will occur per month (primarily during the summer season), excluding ERCOT emergencies. You can opt out of an event at any time by adjusting your charger back to its normal settings without penalty. If you have a ChargePoint charger, you will be notified before an event via the ChargePoint app.

2. Which EVSE and EVs qualify for the Power Partner℠ EV program?

See the chart below for eligible charging equipment and eligible EVs. Your charger must be installed and activated with internet connectivity prior to enrollment. Your Wi-Fi connection and EV charger(s) must be connected to your manufacturer’s account.

Manufacturer

Model Name

Power Input

Indoor/Outdoor

ChargePoint

CPH50

Plug In/Hardwired

Indoor/Outdoor

ChargePoint

CPH25

Plug In/Hardwired

Indoor/Outdoor

ChargePoint

CPH18

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 48

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 40

Plug In/Hardwired

Indoor/Outdoor

Enel X

JuiceBox 32

Plug In/Hardwired

Indoor/Outdoor

Emporia

EMEVSE1

Plug In/Hardwired

Indoor/Outdoor

EvoCharge

40A

Plug In/Hardwired

Indoor/Outdoor

EvoCharge

32A

Plug In/Hardwired

Indoor/Outdoor

EvoCharge

Home 50

Plug In/Hardwired

Indoor/Outdoor

Tesla

3

N/A

N/A

Tesla

S

N/A

N/A

Tesla

X

N/A

N/A

Tesla

Y

N/A

N/A

  • Tesla vehicles are controlled during demand response events via the vehicle’s onboard computer, not by a charging station.

  • All sub-models of the CPH50 are eligible including all plug types, connector types and power input (hardware/plug in).

3. If I own a Tesla vehicle, do I need to buy a specific charger to participate in the program?

No, Tesla owners can enroll without a charger as their vehicles are controlled for demand response events via the onboard computer or telematics within the Tesla.

4. Where can I learn more about eligible chargers?

For more information about the charging equipment listed above, please visit the manufacturers’ websites. Customers must have one of the chargers listed above or a Tesla to be eligible for the Power Partner℠ EV program at this time, with additional makes and models potentially added later. Austin Energy offers a rebate for the purchase of eligible chargers, in addition to the Power Partner℠ EV program offering.

5. Upon submitting my application, when will I be notified of my status in the program?

Austin Energy will provide email confirmation of your status in the program, typically within four weeks of applying.

6. What is the difference between telematics and level 2 EV/SE charger demand response?

Telematics and level 2 EV/SE are different methods of controlling an electric vehicle for demand response.

  • Telematics are the onboard computer and communication system within a vehicle, and demand response via telematics sends a signal directly to the vehicle reduce or stop charging during a demand response event.

  • Level 2 EV/SE for demand response utilizes control of the actual charger as the method to stop charging.

7. How will I receive my program incentive?

The $50 enrollment incentive will be issued in the form of an Austin Energy electric bill credit within 1-2 billing cycles after acceptance. For every year you remain in the program, you will receive an additional $25 credit.

8. Where can I find the terms and conditions for this program?

You can find the program terms and conditions for the EV charger manufacturers here:

Provider

Terms and Conditions

ChargePoint

Terms & Conditions

Enel X Way

Terms & Conditions

Emporia

Terms & Conditions

EvoCharge

Terms & Conditions

Tesla

Terms & Conditions

9. How will I know that a that a Power Partner℠ event is in progress?

Depending on the manufacturer, notifications may appear before or at the start of the event in your web or mobile application.

10. How will my EV charger be adjusted?

During periods of high demand, remote adjustments include slowing or delaying charging only, so you will still have time to charge each day. You can continue to plug in your car whenever you want, and any adjustments will be made while your car is plugged in. If you need to charge more quickly, you remain in control and can override any event if needed.

11. Will participating in the program negatively impact my vehicle receiving a full charge?

Energy adjustment events will either slow or temporarily delay the vehicle charging for up to four hours.

12. Am I allowed to opt out of demand response events?

Yes. At any time during an event, you can opt out from your charger manufacturer’s web or mobile app. You will not be penalized for opting out of an event.

13. Who can I contact if I have additional questions about the Power Partner℠ EV program?
14. Will I be notified of events?

Manufacturers may or may not provide notifications prior to an adjustment. Austin Energy does not control event notifications, which are set by the manufacturer. For more information on notifications, please visit the manufacturer’s website.

15. How do I unenroll?

Send an email to AEpowerpartner@austinenergy.com requesting to end your participation in the Power Partner℠ EV program.